Privacy Policy

Introduction
We respect your privacy. This Privacy Policy explains what personal information we collect when you visit or buy from www.tft.net.au (the “Site”), why we collect it, how we use it, and with whom we may share it. By using the Site you consent to the handling described in this policy.

Information we collect
- Device information: When you browse the Site we automatically gather details about the device and browser you use (for example IP address, browser type, operating system, time zone, and some cookie data). We also record which pages and products you view, what referred you to the Site, and how you interact with the Site.
- Order information: If you place an order we collect information necessary to process it, such as your name, billing and delivery addresses, email, phone number, and payment information.
- Other information you provide: This includes messages you send us, customer service communications, and any preferences you set on the Site.

How we collect information
We gather information directly from you when you enter it (for example, during checkout), and automatically through standard technologies such as:
- Cookies and similar tools (small data files stored in your browser).
- Log files (records of activity on the Site).
- Web beacons, pixels or tags used for analytics and security.

Use of your personal information
We use your personal information to:
- Process and deliver orders, handle payments and send invoices and confirmations.
- Communicate with you about orders, account matters, promotions (only if you have agreed to receive these) and support.
- Detect and prevent fraud and other unlawful activity.
- Improve and personalise the Site, measure and optimise advertising and marketing (where you have consented).
- Comply with legal obligations and protect our legal rights.

Currency conversion and session cookie
To display prices in a local currency we may determine your approximate location from your IP address and convert prices accordingly. A temporary session cookie may be stored to keep the selected currency while you browse. This cookie is removed when you close your browser.

Sharing and third parties
We may disclose your information to third parties who provide services to us, for example:
- Platform and hosting providers (e.g., the commerce platform that powers this Site).
- Payment processors and fraud‑prevention services.
- Shipping and fulfillment partners.
- Analytics and advertising providers (for example, Google Analytics).
These partners act on our behalf and are contractual required to protect your information.

We may also disclose personal information where required by law, a court order, or to investigate suspected wrongdoing.

Behavioural advertising and marketing
We do not use your personal information for targeted advertising beyond what you have consented to. If you choose to receive marketing communications, you can opt out at any time by following the unsubscribe instructions in the message or by contacting us.

Do Not Track
We do not change our data collection or use practices in response to browser Do Not Track signals.

International transfers
Your information may be stored or processed in countries outside Australia (for example, where our service providers operate). When we transfer data overseas we take reasonable steps to protect it consistent with this policy and applicable law.

Data security
We use reasonable technical and organisational measures to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. No internet transmission is completely secure; we cannot guarantee absolute security.

Retention
We keep personal information only for as long as necessary to provide products and services, meet legal obligations, resolve disputes, and enforce our agreements. If you want us to delete or de‑identify your data sooner, contact us (details below) and we will consider your request in accordance with applicable law.

Your rights
If you are in Australia you have rights under the Privacy Act 1988 and the Australian Privacy Principles, including to request access to the personal information we hold about you, request correction of inaccurate information, and make a complaint about our handling of your information. If you are in the EU/EEA you may have additional rights under data protection laws (for example the right to erasure or data portability). To make a request or complaint, contact us (contact details below). We will respond in accordance with the law.

Children
The Site is not intended for children under 12. We do not knowingly collect personal information from children under 12. If you believe we have collected such information, contact us and we will delete it where required by law.

Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes we will post the updated policy on the Site with an updated effective date.

Contact us
If you have questions, want to exercise your privacy rights, or wish to complain about our privacy practices, please contact:
Email: Sales@tft.net.au